Armada Labs offers a complete
range of services required to identify
and deliver database-driven IVR, web,
and mobile phone information solutions that
help you transform your business. Our primary
focus is on helping our client companies become fully
responsive to their customers' needs - resulting in increased
customer loyalty, retention, and profits. Our second focus
is on helping companies capitalize on the value of their accumulated infrastructure, data and knowledge.

We specialize in assisting clients create and extend Call Center, Customer Relationship Management, and e-Business solutions using packaged applications, Interactive Voice Response (IVR) systems and custom-developed solutions.

Focusing on the need to quickly discern the scope of e-Business applications, Armada Labs' senior business consultants begin by helping our clients identify, validate, and align their business objectives with functional application requirements.

We work closely with our customers to examine existing work flows, database structures, and legacy systems to determine the impact of applying new technologies to improve the business processes. Our consultants will architect a solution that ensures interoperability and extensibility, and then work with our developers to rapidly construct a prototype that demonstrates feasibility and functionality. We develop a migration strategy and then build a solution that works for your company.

At Armada Labs we design and incorporate front
office applications with back office data - combining
CRM and web applications with phone networks
and Call Centers so that our clients can
service their customers (internal and
external) more readily using automated
technology. Our solutions employ a variety
of digital and analog telephony interfaces (T1,
IVR, ATM, PBXs, Dialogic, etc.) using the latest
computer and telephony technologies to provide
complete solutions (Java, C++, JSP, ASP, CT-ADE
(Parity/VOS), Oracle, DB2, Sybase, and SQL Server).

Armada Labs' project management professionals take total project responsibility in carrying a project from concept through to deployment.

In a world where fast turn-around is essential to winning business, this is critical, and Asher is able to provide the answers for enabling your business to present "one face to the customer".

The Benefits of IVR

Interactive Voice Response systems can reduce customer service costs and enhance a call center by:

• Complete 800# and Toll free inbound service
• Extending hours of operation (24 by 7)
• Automating routine tasks thereby freeing agents to concentrate on more complex service requests
• Speeding response times to callers
• Expanding call capacity faster and at a lower cost
• Providing multi-lingual support
• Reducing the cost of call center agent turnover

Such benefits can show an immediate return on investment and make any call center more profitable.

IVR Applications Examples

• Customer Satisfaction Surveys
• Employee Benefit Surveys
• Market Research Surveys
• Message and Recording Services
• Locator Services
• Customer Service
• Literature Fulfillment
• Employee Testing and Evaluation
• Order Entry
• Credit Card Processing
• Order Status
• Voice Mail
• Inventory Confirmation
• Account Status
• Lead Generation & Capture
• Contests and Opinion Polls