Armada Labs provides cost-effective application support
and website maintenance services freeing you
from the necessity to maintain expensive
in-house support staff. We cooperate with our
clients to help them run their online business
smoothly and error-free.
Armada Labs provides you with a dedicated
support team during your evaluation period. After
purchasing a software application, our team of support
engineers can help you quickly solve your installation,
usage and maintenance issues.
Armada Labs provides a comprehensive set of support and maintenance services depending on your business needs:
Current Support (bug fixing, problems analysis and resolution, on-call support) The Standard Maintenance plan provides the basic level of service essential to keep the software up-to-date thus protecting the initial investment in it. The plan includes:
- Updates for your software - you receive all major releases, minor updates, and service packs for the product and many of the integrated options purchased.
- Suggestion for a new feature for our business software. A majority of our new features and product improvements come from the suggestions we receive from customers. This service provides access to Armada Lab's online product suggestion and tracking system that directly connects to our global suggestion database.
- Online access to the product knowledgebase. A useful resource tool to help customers quickly search articles and identify solutions.
Enhanced Maintenance for your business software where you have all the benefits of the standard Current Support plus:
- Unlimited phone support. Customers don't have to worry about contacting support again. This service provides phone access to customer support for any difficulties experienced with the product. There is no restriction on the number of incidents!
- Access to online support incident management. This service provides access to a web-based customer support incident system where new incidents can be initiated and also conveniently tracked as they are resolved.
- Ability to track potential software bugs online. This service grants access to Armada Lab's online bug tracking system where software issues and resolution progress can be easily monitored.
- Remote access assistance directly on a customer computer.
- Perfective Upgrades (new features/functionality)
- Technical Improvement (optimization, restructuring/rewriting)
Please contact us for maintenance rates and details.