Interactive voice response software,
or IVR, is a computerized system that lets
callers select an option from a voice menu
application and interface with a computer system.
IVR is used to enable the caller to retrieve information
from a database, enter information into a database, or both.
Generally speaking the system plays pre-recorded voice
messages to which the caller presses a number on a telephone keypad to select the desired option, or speaks simple answers such as "yes", "no", or numbers in answer to the software prompts.

This way IVR system allows you to efficiently exchange information, reducing time for clerical processing.

IVR solutions enable users to retrieve any kind of information including product details, bank balances, flight schedules, order status, and more from any telephone. Additionally, IVR systems are used to place outbound calls to deliver or gather information for past due bills, appointments and other time critical activities and events.

Today business phone systems and toll free answering systems (usually 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.

Our Interactive Voice Response (IVR) processes
inbound phone calls, plays recorded messages
including information extracted from databases
or taken from the internet. It can then route
calls to either inhouse service agents or transfer
the caller to an outside extension.

Our IVR solution is an automatic toll free
phone answering system. It collects relevant
information from a caller before the call is transferred
to an agent. The IVR system could fulfill the caller's request
even without a transfer. Our IVR software system gives your organization
a 24 by 7 capability, providing around-the-clock information to your callers.

By responding to prompts provided by our IVR system, callers can now get any information you choose to make available. Call centers in particular can become more productive by letting the phone system gather caller information, verify caller identity and, if necessary, determine the best service representative to handle this request using our interactive voice response technology.

How It Works?

An IVR system communicates with callers following a recorded script. It prompts the caller to respond either verbally or by pressing a touchtone key, and supplies the caller with information based on responses made.

What are the basic important features of IVR systems?

1. IVR system stores responses made by callers.
2. It provides different responses to callers based on time of day called.
3. It captures either touch-tone or voice responses by callers.

• Automating routine tasks therefore freeing your agents to concentrate on more complicated service requests
• Speeding response times to callers
• Complete 800# and Toll free inbound services
• Analog phone answering systems
• Extending hours of operation (24 / 7)
• Expanding call capacity faster and at a lower cost
• Providing multi-lingual support services
• Reducing the costs of call center agent turnover
• Integration with existing environment
• Integration of other technologies to provide more features
• Customization of menus
• Providing customer self-service

Such benefits can give an immediate return on investment and make any call center more flexible and profitable.

Using the CTI (Computer-Telephone Integration) technology Armada Labs can provide your business with various applications, such as:

• Voice Mail Systems
• Call Center Applications
• Automatic Ordering Systems
• Call Routing and Caller ID
• Auto Attendants
• Message Delivery & Reading
• IVR
• Over-the-Telephone Data Entry
• Dial-in Home Automation
• Auto Dialers
• Credit Card Payments
• Price/Stock Enquiries
• Custom Telephone Answering
• Dial-out Home Alarms
• Fax on Demand
• Support Hotlines
• Information Lines
• Voice Menus
• Outbound Telephone Surveys